Frontel
VisitFrontel answers incoming business calls, handles common questions and saves call notes and appointment requests in a private inbox for your team to follow up.
An AI front desk for business calls
Frontel answers incoming calls so a business can capture enquiries while its team focuses on customers. Businesses enter their services, opening hours and the information callers commonly need, then activate a dedicated US phone number.
What it helps with
- Answer common questions using the business's own information, such as services, parking and starting prices.
- Collect the caller's details, reason for calling and callback needs.
- Record preferred appointment dates and times for the business to review.
- Keep call notes and transcripts together in a private message inbox for follow-up.
A simple handoff
A repair shop could add its services and parking instructions. When a caller asks for a repair visit, Frontel can record the request and the caller's contact details. The team reviews the message, checks availability and confirms the arrangements with the caller.
The distinction between a requested appointment and a confirmed booking keeps the next step clear for both customers and the business.
Submitted by Ethan Lee from the Frontel team.
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