Zoom AI Companion

What is Zoom AI Companion?

Zoom AI Companion is an intelligent AI assistant integrated across the Zoom Workplace platform. It is designed to boost productivity by helping users manage repetitive tasks, capture conversation insights, and refine content, allowing teams to focus on higher-value work.

Key Features

• Note-taking & Summarization: Automatically generates meeting summaries and captures critical information across conversations.
• Agentic Retrieval: Surfaces relevant insights from docs, apps, and previous interactions personalized to your workflow.
• Content Generation: Helps draft and refine messages or documents side-by-side with AI.
• Real-time Assistance: Provides in-meeting questions/answers and live transcription.
• Accessibility: Features real-time language detection and transcription to support global, inclusive teams.
• Custom AI Companion: An add-on that allows organizations to tailor AI skills to specific roles or industry verticals.

Use Cases

• Executive Leaders: Managing resources, documenting strategic decisions, and overseeing operations.
• Sales: Building customer relationships and turning conversations into actionable next steps.
• Product Managers: Juggling customer feedback, technical limitations, and coordinating cross-functional teams.
• IT & HR: Managing infrastructure and the employee journey from hiring to benefits.
• Customer Support: Resolving issues faster with AI Expert Assist which provides real-time guidance during customer interactions.

FAQ Highlights

• Is it free? AI Companion is included at no additional cost with eligible paid Zoom Workplace plans.
• Does Zoom use my data for training? Zoom emphasizes that security and privacy are core to their AI, with specific policies regarding data usage.
• How do I get started? Users can enable it through their Zoom account settings if they have a compatible paid plan.